MonashHeart appreciates all feedback about the services we provide and the manner in which they are delivered.
Feedback is used to continually improve the quality of services provided. It is confidential and will not affect your care or the services provided for you. It will be treated with respect and dealt with in a timely, courteous manner.
There are two ways you can provide feedback:
If you have any concerns, please speak to a staff member directly involved with your care or the person in charge of the area. In most cases, that is the appropriate way to resolve issues, including any language difficulties experienced. We are committed to solving problems quickly and efficiently.