All three MonashHeart sites have public car parking facilities. Fees apply.
All three sites also have a patient drop-off area immediately outside the front door of the hospital.

MonashHeart is required to collect and manage health information and to ensure the privacy of your health information in accordance with the Health Records Act. The Health Records Act and Freedom of Information Act give you an enforceable right of access to your health record.

Applications for access to your health record can be made to the Southern Health Freedom of Information Office

Chaplaincy services are available 24 hours per day, seven days per week at all of our sites. Please contact the chaplaincy and pastoral care co-ordinators:

• Monash Medical Centre, Clayton
  Phone: 03 9594 2332
• Dandenong Hospital
  Phone: 03 9554 8330

Each hospital has a Sacred Space where patients, visitors and staff of all religious denominations can visit day or night for prayer, meditation or quiet time.  Please ask a MonashHeart staff member for details.

If you would like to lodge a complaint or share a compliment, please complete the consumer feedback form (Southern Health website).

Alternatively complaints and compliments can be directed to the Consumer Liaison Officer at the site where you had your care, test or procedure:

• Monash Medical Centre, Clayton
    Phone: 03 9594 2702
• Dandenong Hospital
    Phone: 03 9554 8078
• Casey Hospital
    Phone: 03 8768 1465

In order to improve our services, we encourage all patients to fill out our patient satisfaction survey. While we will positively acknowledge the good work of those who have done well, we also seek to improve our care if our service has not been satisfactory.

Fax, scan and email, post or drop off your doctor’s referral at a MonashHeart site. Bookings for exercise stress tests can only be made once we have received a copy of your doctor’s referral to ensure you are booked in for the correct test.

• The Wright Street Flats provide motel style accommodation opposite Monash Medical Centre, Clayton for immediate family members or carers who reside 100 kilometres or more away. A flat can be booked by calling Social Work at Monash Medical Centre, Clayton on 03 9594 2290.
• Ronald McDonald House, Monash is located next to Monash Medical Centre, Clayton and provides accommodation for the families of children attending for a cardiac procedure or children with a serious illness. Rooms can be booked by calling 03 9562 6223.
  

• MonashHeart Clayton is located at Monash Medical Centre, Clayton on level two. Enter via the main door of the hospital, turn left at Zouki Café. MonashHeart is located down the corridor on the right.

• MonashHeart Dandenong is located at Dandenong Hospital on the third floor. Enter via the main door of the older Dandenong Hospital main building, take the lift on the left to the third floor. MonashHeart is on the right.
• MonashHeart Casey is located at Casey Hospital on the ground floor opposite the Emergency Department. From the car park, enter via the door adjacent to the Emergency Department. MonashHeart is located immediately to the left of the corridor.

For outpatient tests, please call 1300 MHEART (1300 643 278) and select the site where your test is to be performed.

For questions regarding cardiac catheterisation laboratory procedures please call 03 9594 2684.

If you have a question that you would like to see in our FAQ section, please let us know.