Visitor information

Are child care services available?

There are no child care services available at any of our sites. Please ask a friend or relative to look after your child/children when attending a test or procedure appointment.

Are parking facilities available at MonashHeart sites?

All three MonashHeart sites have public car parking facilities. Fees apply.
All three sites also have a patient drop-off area immediately outside the front door of the hospital.

Can I use my mobile phone while in MonashHeart?

We ask that you turn off your mobile phone when in MonashHeart to ensure it does not affect our sensitive cardiac equipment.

How can I share feedback – compliments or concerns with MonashHeart?

If you would like to lodge a complaint or share a compliment, please complete the consumer feedback form (Southern Health website).

Alternatively complaints and compliments can be directed to the Consumer Liaison Officer at the site where you had your care, test or procedure:

  • Monash Medical Centre, Clayton
      Phone: 03 9594 2702
  • Dandenong Hospital
      Phone: 03 9554 8078
  • Casey Hospital
      Phone: 03 8768 1465

In order to improve our services, we encourage all patients to fill out our patient satisfaction survey. While we will positively acknowledge the good work of those who have done well, we also seek to improve our care if our service has not been satisfactory.

How do I contact a patient at MonashHeart?

  • Day cardiac catheterisation laboratory procedure patients
    Phone: 03 9594 2177
  • Monash Medical Centre Clayton Cardiac Care Unit patients
    Phone: 03 9594 4570, 03 9594 4571 or 03 9594 4572
  • Dandenong Hospital Cardiac Care Unit patients
    Phone: 03 9554 8695.
  • Jessie McPherson Private Hospital Cardiac Care Unit patients
    Phone: 03 9594 3160 or 03 9594 3161

What are the visiting hours of the Cardiac Care Unit?

  • Monash Medical Centre Clayton, Cardiac Care Unit:
    10:00am to 2.30pm and 4.30pm to 8pm
    Strict rest period (no visitors) from 2.30pm to 4.30pm
  • Dandenong Hospital, Cardiac Care Unit:
    10:00am to 1:00pm and 3:00pm to 8:00pm
    Strict rest period (no visitors) from 1:00pm to 3:00pm
  • Jessie McPherson Hospital, Cardiac Care Unit:
    2:00pm to 8:00pm
    High dependency unit – immediate family only

What can I do while my relative/friend is having their test/procedure?

You can wait in our waiting room while the test is being performed. Alternatively you can wait in the hospital café.

During a cardiac catheterisation laboratory procedure (i.e.: pacemaker / angiogram), one companion or carer can stay in the Immediate Care Centre, where pre- and post-procedure care is provided. Additional accompanying persons can wait in our waiting room or the hospital café. Please be informed that there are no play or childcare facilities at any of our sites.

What if I (or the patient) does not understand or speak English?

MonashHeart has access to a large number of interpreters. Call 1300 MHEART (1300 643 278) at least a day before your appointment and select the site where your test or procedure will be performed. We will make arrangements for an interpreter to be present on the day of your test / procedure.

Where can I access an ATM?

All three MonashHeart sites have an ATM located in the hospital’s main foyer. A branch of the Police Credit Co-operative is located on level one of Monash Medical Centre Clayton.

Where can my family or friends find nearby accommodation?

  • The Wright Street Flats provide motel style accommodation opposite Monash Medical Centre, Clayton for immediate family members or carers who reside 100 kilometres or more away. A flat can be booked by calling Social Work at Monash Medical Centre, Clayton on 03 9594 2290.
  • Ronald McDonald House, Monash is located next to Monash Medical Centre, Clayton and provides accommodation for the families of children attending for a cardiac procedure or children with a serious illness. Rooms can be booked by calling 03 9562 6223.

Where do I find the public café?

Zouki Café is located at all three of our sites and is open to the public from 6:00am to 8:00pm on weekdays and from 7.30am to 7:00pm on weekends (closed weekends at Casey Hospital).

Where is MonashHeart?

  • MonashHeart Clayton is located at Monash Medical Centre, Clayton on level two. Enter via the main door of the hospital, turn left at Zouki Café. MonashHeart is located down the corridor on the right.
  • MonashHeart Dandenong is located at Dandenong Hospital on the third floor. Enter via the main door of the older Dandenong Hospital main building, take the lift on the left to the third floor. MonashHeart is on the right.
  • MonashHeart Casey is located at Casey Hospital on the ground floor opposite the Emergency Department. From the car park, enter via the door adjacent to the Emergency Department. MonashHeart is located immediately to the left of the corridor.

Who should I call if I have further questions?

For outpatient tests, please call 1300 MHEART (1300 643 278) and select the site where your test is to be performed.

For questions regarding cardiac catheterisation laboratory procedures please call 03 9594 2684.

If you have a question that you would like to see in our FAQ section, please let us know.