Patient satisfaction survey

Below are a number of questions about your recent visit to MonashHeart. Please answer each question by marking the box that best indicates your opinion. Your feedback will help us continually improve our services.

*Please select the site you attended

MonashHeart Clayton

MonashHeart Dandenong

MonashHeart Casey

Please select the service you received

Holter, ECG, BP, Loop

Exercise Stress Test

Cardiac CT

Echocardiogram

Pacemaker, Electrophisiology Study, Ablation, Implantable Cardiac Defibrillator

Angiogram, Angioplasty, Closure, Valve Procedure

Private Consultation

*Patient age

Adult > 19 years

Paediatric < 18 years

The arrangement of your appointment

Poor

Average

Good

Excellent

Clarity of instructions provided prior to visit

Poor

Average

Good

Excellent

Courtesy of reception staff

Poor

Average

Good

Excellent

Waiting time for your test / procedure to be done on the day

Poor > 15min

Average < 10min

Good < 5min

Excellent < Immediately

Ease of finding a car park

Poor

Average

Good

Excellent

Ease of finding MonashHeart

Poor

Average

Good

Excellent

Comfort/ambience of our waiting room

Poor

Average

Good

Excellent

Cleanliness of MonashHeart

Poor

Average

Good

Excellent

Overall care you received from staff providing the test / procedure

Poor

Avergae

Good

Excellent

Explanations from the staff about your test / procedure

Poor

Average

Good

Excellent

Comfort of the area where you received your test / procedure

Poor

Average

Good

Excellent

Cleanliness of the area where you received your test / procedure

Poor

Average

Good

Excellent

Precautions taken to protect your safety

Poor

Average

Good

Excellent

Your comments

Please provide any additional comments

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Patient satisfaction survey